[Get a Demo](/content/why-reputation/reputation-score#/index.html)

Reputation Score

# **Every Interaction That Shapes Your Reputation _— Rolled Into One Score_**

_Reputation Score connects the everyday moments between customers, employees, and brands—turning them into one clear measure of trust and performance._

**What Is Reputation Score**

## **A Single Number That Reflects Every Voice.**

‍

Review alerts in one place. Survey responses in another. Benchmarks in a spreadsheet.

Dashboards show _what_ is happening—but can’t connect the dots to tell you _why_.

Negative trends get identified after they impact performance—forcing you to react instead of prevent.

## **The Nine Human Factors of Rep Score**

Every point in your score is powered by people. These nine factors capture how customers experience you, how teams perform, and how leaders see progress.

### **Sentiment**

_Predicts loyalty and churn risk:_

AI analyzes every written review to understand tone, emotion, and themes —beyond the star rating.

### **Volume**

_Strengthens search ranking:_

Measures the total number of reviews across major sites.

### **Recency**

_Signals operational consistency:_

Tracks how recently customers have left reviews.

### **Response**

_Indicates accountability:_

Evaluates how quickly and thoughtfully you respond —especially to negative reviews.

### **Spread**

_Proves brand consistency:_

Assesses the diversity of review sources (Google, Yelp, Facebook, industry-specific sites).

### **Quality**

_Signals value to customer:_

Analyzes review length, specificity, and descriptive richness.

### **Social Engagement**

_Indicates broad customer connection:_

Combines likes, shares, comments, and follower growth across key social platforms.

### **Listing Completeness**

_Shows attention to detail:_

Audits your business listings for accuracy—address, hours, categories, photos, and calls-to-action.

### **Search Impressions**

_Growth indicator:_

Measures how frequently your business appears in local search results and map packs.

## **When Reputation Improves, People Prosper.**

Reputation Score isn’t about algorithms—it’s about outcomes.

When your score rises, customers stay longer, employees feel valued, and leaders gain clarity.

### **Turn Reputation Performance Into Measurable ROI.**

**_Rep Score helps teams scale reputation work—and prove its impact._**

**Prove ROI with confidence:** AutoNation’s managed review response delivered **148% ROI**

**Keep performance visible:** Use Rep Score alongside response volume to show where reputation work is compounding—portfolio-wide.

_—_ **_Rebecca Sampson, Manager, Digital, AutoNation._**

### **A Daily Reputation KPI Leaders Can Track Like Revenue.**

**_Skip chasing vanity metrics: Rep Score captures reputation performance in one holistic number, aligned to day-to-day decisions._**

**Show real movement:** Thrive reached **656 Rep Score (77 points above industry average)** with a **93% response rate** ‍

‍ **Prove program momentum:** Thrive increased review volume **65% YoY (1,538 → 2,536)** _‍_

_—_ **_Paul Edgeman, SVP of Marketing, Thrive Communities._**

### **Measure Trust—and Outperform Your Category.**

**_Rep Score brings reviews, response behavior, and reputation strength into a single benchmarkable score._**

**Benchmark above the market:** Revolution Bars achieved **697 Reputation Score**, **221 above the industry average**

**Scale feedback volume fast:** They drove a **120% increase in review volume**

‍ **_—_** **_Myles Doran, Commercial Director, Revolution Bars Group Ltd._**

‍

## **Every brand has a story to measure. What’s Your Reputation Story?**

See where you stand today, compare to your industry, and learn which human factors will raise your score next quarter.

[Get a Demo](/content/why-reputation/reputation-score#/index.html)

## Get a Demo

Form

First Name\*

Last Name\*

Email\*

Phone\*

🇺🇸

- 🇦🇫 Afghanistan (‫افغانستان‬‎) +93
- 🇦🇱 Albania (Shqipëri) +355
- 🇩🇿 Algeria (‫الجزائر‬‎) +213
- 🇦🇸 American Samoa +1684
- 🇦🇩 Andorra +376
- 🇦🇴 Angola +244
- 🇦🇮 Anguilla +1264
- 🇦🇬 Antigua and Barbuda +1268
- 🇦🇷 Argentina +54
- 🇦🇲 Armenia (Հայաստան) +374
- 🇦🇼 Aruba +297
- 🇦🇺 Australia +61
- 🇦🇹 Austria (Österreich) +43
- 🇦🇿 Azerbaijan (Azərbaycan) +994
- 🇧🇸 Bahamas +1242
- 🇧🇭 Bahrain (‫البحرين‬‎) +973
- 🇧🇩 Bangladesh (বাংলাদেশ) +880
- 🇧🇧 Barbados +1246
- 🇧🇾 Belarus (Беларусь) +375
- 🇧🇪 Belgium (België) +32
- 🇧🇿 Belize +501
- 🇧🇯 Benin (Bénin) +229
- 🇧🇲 Bermuda +1441
- 🇧🇹 Bhutan (འབྲུག) +975
- 🇧🇴 Bolivia +591
- 🇧🇦 Bosnia and Herzegovina (Босна и Херцеговина) +387
- 🇧🇼 Botswana +267
- 🇧🇷 Brazil (Brasil) +55
- 🇮🇴 British Indian Ocean Territory +246
- 🇻🇬 British Virgin Islands +1284
- 🇧🇳 Brunei +673
- 🇧🇬 Bulgaria (България) +359
- 🇧🇫 Burkina Faso +226
- 🇧🇮 Burundi (Uburundi) +257
- 🇰🇭 Cambodia (កម្ពុជា) +855
- 🇨🇲 Cameroon (Cameroun) +237
- 🇨🇦 Canada +1
- 🇨🇻 Cape Verde (Kabu Verdi) +238
- 🇧🇶 Caribbean Netherlands +599
- 🇰🇾 Cayman Islands +1345
- 🇨🇫 Central African Republic (République centrafricaine) +236
- 🇹🇩 Chad (Tchad) +235
- 🇨🇱 Chile +56
- 🇨🇳 China (中国) +86
- 🇨🇴 Colombia +57
- 🇰🇲 Comoros (‫جزر القمر‬‎) +269
- 🇨🇩 Congo (DRC) (Jamhuri ya Kidemokrasia ya Kongo) +243
- 🇨🇬 Congo (Republic) (Congo-Brazzaville) +242
- 🇨🇰 Cook Islands +682
- 🇨🇷 Costa Rica +506
- 🇨🇮 Côte d’Ivoire +225
- 🇭🇷 Croatia (Hrvatska) +385
- 🇨🇺 Cuba +53
- 🇨🇼 Curaçao +599
- 🇨🇾 Cyprus (Κύπρος) +357
- 🇨🇿 Czech Republic (Česká republika) +420
- 🇩🇰 Denmark (Danmark) +45
- 🇩🇯 Djibouti +253
- 🇩🇲 Dominica +1767
- 🇩🇴 Dominican Republic (República Dominicana) +1
- 🇪🇨 Ecuador +593
- 🇪🇬 Egypt (‫مصر‬‎) +20
- 🇸🇻 El Salvador +503
- 🇬🇶 Equatorial Guinea (Guinea Ecuatorial) +240
- 🇪🇷 Eritrea +291
- 🇪🇪 Estonia (Eesti) +372
- 🇪🇹 Ethiopia +251
- 🇫🇰 Falkland Islands (Islas Malvinas) +500
- 🇫🇴 Faroe Islands (Føroyar) +298
- 🇫🇯 Fiji +679
- 🇫🇮 Finland (Suomi) +358
- 🇫🇷 France +33
- 🇬🇫 French Guiana (Guyane française) +594
- 🇵🇫 French Polynesia (Polynésie française) +689
- 🇬🇦 Gabon +241
- 🇬🇲 Gambia +220
- 🇬🇪 Georgia (საქართველო) +995
- 🇩🇪 Germany (Deutschland) +49
- 🇬🇭 Ghana (Gaana) +233
- 🇬🇮 Gibraltar +350
- 🇬🇷 Greece (Ελλάδα) +30
- 🇬🇱 Greenland (Kalaallit Nunaat) +299
- 🇬🇩 Grenada +1473
- 🇬🇵 Guadeloupe +590
- 🇬🇺 Guam +1671
- 🇬🇹 Guatemala +502
- 🇬🇳 Guinea (Guinée) +224
- 🇬🇼 Guinea-Bissau (Guiné Bissau) +245
- 🇬🇾 Guyana +592
- 🇭🇹 Haiti +509
- 🇭🇳 Honduras +504
- 🇭🇰 Hong Kong (香港) +852
- 🇭🇺 Hungary (Magyarország) +36
- 🇮🇸 Iceland (Ísland) +354
- 🇮🇳 India (भारत) +91
- 🇮🇩 Indonesia +62
- 🇮🇷 Iran (‫ایران‬‎) +98
- 🇮🇶 Iraq (‫العراق‬‎) +964
- 🇮🇪 Ireland +353
- 🇮🇱 Israel (‫ישראל‬‎) +972
- 🇮🇹 Italy (Italia) +39
- 🇯🇲 Jamaica +1876
- 🇯🇵 Japan (日本) +81
- 🇯🇴 Jordan (‫الأردن‬‎) +962
- 🇰🇿 Kazakhstan (Казахстан) +7
- 🇰🇪 Kenya +254
- 🇰🇮 Kiribati +686
- 🇽🇰 Kosovo +383
- 🇰🇼 Kuwait (‫الكويت‬‎) +965
- 🇰🇬 Kyrgyzstan (Кыргызстан) +996
- 🇱🇦 Laos (ລາວ) +856
- 🇱🇻 Latvia (Latvija) +371
- 🇱🇧 Lebanon (‫لبنان‬‎) +961
- 🇱🇸 Lesotho +266
- 🇱🇷 Liberia +231
- 🇱🇾 Libya (‫ليبيا‬‎) +218
- 🇱🇮 Liechtenstein +423
- 🇱🇹 Lithuania (Lietuva) +370
- 🇱🇺 Luxembourg +352
- 🇲🇴 Macau (澳門) +853
- 🇲🇰 Macedonia (FYROM) (Македонија) +389
- 🇲🇬 Madagascar (Madagasikara) +261
- 🇲🇼 Malawi +265
- 🇲🇾 Malaysia +60
- 🇲🇻 Maldives +960
- 🇲🇱 Mali +223
- 🇲🇹 Malta +356
- 🇲🇭 Marshall Islands +692
- 🇲🇶 Martinique +596
- 🇲🇷 Mauritania (‫موريتانيا‬‎) +222
- 🇲🇺 Mauritius (Moris) +230
- 🇲🇽 Mexico (México) +52
- 🇫🇲 Micronesia +691
- 🇲🇩 Moldova (Republica Moldova) +373
- 🇲🇨 Monaco +377
- 🇲🇳 Mongolia (Монгол) +976
- 🇲🇪 Montenegro (Crna Gora) +382
- 🇲🇸 Montserrat +1664
- 🇲🇦 Morocco (‫المغرب‬‎) +212
- 🇲🇿 Mozambique (Moçambique) +258
- 🇲🇲 Myanmar (Burma) (မြန်မာ) +95
- 🇳🇦 Namibia (Namibië) +264
- 🇳🇷 Nauru +674
- 🇳🇵 Nepal (नेपाल) +977
- 🇳🇱 Netherlands (Nederland) +31
- 🇳🇨 New Caledonia (Nouvelle-Calédonie) +687
- 🇳🇿 New Zealand +64
- 🇳🇮 Nicaragua +505
- 🇳🇪 Niger (Nijar) +227
- 🇳🇬 Nigeria +234
- 🇳🇺 Niue +683
- 🇳🇫 Norfolk Island +672
- 🇰🇵 North Korea (조선 민주주의 인민 공화국) +850
- 🇲🇵 Northern Mariana Islands +1670
- 🇳🇴 Norway (Norge) +47
- 🇴🇲 Oman (‫عُمان‬‎) +968
- 🇵🇰 Pakistan (‫پاکستان‬‎) +92
- 🇵🇼 Palau +680
- 🇵🇸 Palestine (‫فلسطين‬‎) +970
- 🇵🇦 Panama (Panamá) +507
- 🇵🇬 Papua New Guinea +675
- 🇵🇾 Paraguay +595
- 🇵🇪 Peru (Perú) +51
- 🇵🇭 Philippines +63
- 🇵🇱 Poland (Polska) +48
- 🇵🇹 Portugal +351
- 🇵🇷 Puerto Rico +1
- 🇶🇦 Qatar (‫قطر‬‎) +974
- 🇷🇪 Réunion (La Réunion) +262
- 🇷🇴 Romania (România) +40
- 🇷🇺 Russia (Россия) +7
- 🇷🇼 Rwanda +250
- 🇧🇱 Saint Barthélemy (Saint-Barthélemy) +590
- 🇸🇭 Saint Helena +290
- 🇰🇳 Saint Kitts and Nevis +1869
- 🇱🇨 Saint Lucia +1758
- 🇲🇫 Saint Martin (Saint-Martin (partie française)) +590
- 🇵🇲 Saint Pierre and Miquelon (Saint-Pierre-et-Miquelon) +508
- 🇻🇨 Saint Vincent and the Grenadines +1784
- 🇼🇸 Samoa +685
- 🇸🇲 San Marino +378
- 🇸🇹 São Tomé and Príncipe (São Tomé e Príncipe) +239
- 🇸🇦 Saudi Arabia (‫المملكة العربية السعودية‬‎) +966
- 🇸🇳 Senegal (Sénégal) +221
- 🇷🇸 Serbia (Србија) +381
- 🇸🇨 Seychelles +248
- 🇸🇱 Sierra Leone +232
- 🇸🇬 Singapore +65
- 🇸🇽 Sint Maarten +1721
- 🇸🇰 Slovakia (Slovensko) +421
- 🇸🇮 Slovenia (Slovenija) +386
- 🇸🇧 Solomon Islands +677
- 🇸🇴 Somalia (Soomaaliya) +252
- 🇿🇦 South Africa +27
- 🇰🇷 South Korea (대한민국) +82
- 🇸🇸 South Sudan (‫جنوب السودان‬‎) +211
- 🇪🇸 Spain (España) +34
- 🇱🇰 Sri Lanka (ශ්‍රී ලංකාව) +94
- 🇸🇩 Sudan (‫السودان‬‎) +249
- 🇸🇷 Suriname +597
- 🇸🇿 Swaziland +268
- 🇸🇪 Sweden (Sverige) +46
- 🇨🇭 Switzerland (Schweiz) +41
- 🇸🇾 Syria (‫سوريا‬‎) +963
- 🇹🇼 Taiwan (台灣) +886
- 🇹🇯 Tajikistan +992
- 🇹🇿 Tanzania +255
- 🇹🇭 Thailand (ไทย) +66
- 🇹🇱 Timor-Leste +670
- 🇹🇬 Togo +228
- 🇹🇰 Tokelau +690
- 🇹🇴 Tonga +676
- 🇹🇹 Trinidad and Tobago +1868
- 🇹🇳 Tunisia (‫تونس‬‎) +216
- 🇹🇷 Turkey (Türkiye) +90
- 🇹🇲 Turkmenistan +993
- 🇹🇨 Turks and Caicos Islands +1649
- 🇹🇻 Tuvalu +688
- 🇻🇮 U.S. Virgin Islands +1340
- 🇺🇬 Uganda +256
- 🇺🇦 Ukraine (Україна) +380
- 🇦🇪 United Arab Emirates (‫الإمارات العربية المتحدة‬‎) +971
- 🇬🇧 United Kingdom +44
- 🇺🇸 United States +1
- 🇺🇾 Uruguay +598
- 🇺🇿 Uzbekistan (Oʻzbekiston) +998
- 🇻🇺 Vanuatu +678
- 🇻🇦 Vatican City (Città del Vaticano) +39
- 🇻🇪 Venezuela +58
- 🇻🇳 Vietnam (Việt Nam) +84
- 🇼🇫 Wallis and Futuna +681
- 🇾🇪 Yemen (‫اليمن‬‎) +967
- 🇿🇲 Zambia +260
- 🇿🇼 Zimbabwe +263

Job Title\*

Company Name\*

Number of Locations\*

Country\*

- United States
- United Kingdom
- Austria
- Canada
- Germany
- France
- Switzerland
- Afghanistan
- Aland Islands
- Albania
- Algeria
- Andorra
- Angola
- Anguilla
- Antarctica
- Antigua and Barbuda
- Argentina
- Armenia
- Aruba
- Australia
- Azerbaijan
- Bahamas
- Bahrain
- Bangladesh
- Barbados
- Belarus
- Belgium
- Belize
- Benin
- Bermuda
- Bhutan
- Bolivia, Plurinational State of
- Bonaire, Sint Eustatius and Saba
- Bosnia and Herzegovina
- Botswana
- Bouvet Island
- Brazil
- British Indian Ocean Territory
- Brunei Darussalam
- Bulgaria
- Burkina Faso
- Burundi
- Cambodia
- Cameroon
- Cape Verde
- Cayman Islands
- Central African Republic
- Chad
- Chile
- China
- Christmas Island
- Cocos (Keeling) Islands
- Colombia
- Comoros
- Congo
- Congo, the Democratic Republic of the
- Cook Islands
- Costa Rica
- Cote d'Ivoire
- Croatia
- Cuba
- Curacao
- Cyprus
- Czech Republic
- Denmark
- Djibouti
- Dominica
- Dominican Republic
- Ecuador
- Egypt
- El Salvador
- Equatorial Guinea
- Eritrea
- Estonia
- Ethiopia
- Falkland Islands (Malvinas)
- Faroe Islands
- Fiji
- Finland
- French Guiana
- French Polynesia
- French Southern Territories
- Gabon
- Gambia
- Georgia
- Ghana
- Gibraltar
- Greece
- Greenland
- Grenada
- Guadeloupe
- Guatemala
- Guernsey
- Guinea
- Guinea-Bissau
- Guyana
- Haiti
- Heard Island and McDonald Islands
- Holy See (Vatican City State
- Honduras
- Hungary
- Iceland
- India
- Indonesia
- Iran, Islamic Republic of
- Iraq
- Ireland
- Isle of Man
- Israel
- Italy
- Jamaica
- Japan
- Jersey
- Jordan
- Kazakhstan
- Kenya
- Kiribati
- Korea, Republic of
- Kuwait
- Kyrgyzstan
- Lao People's Democratic Republic
- Latvia
- Lebanon
- Lesotho
- Liberia
- Libya
- Liechtenstein
- Lithuania
- Luxembourg
- Macao
- Macedonia, the former Yugoslav Republic of
- Madagascar
- Malawi
- Malaysia
- Maldives
- Mali
- Malta
- Martinique
- Mauritania
- Mauritius
- Mayotte
- Mexico
- Moldova, Republic of
- Monaco
- Mongolia
- Montenegro
- Montserrat
- Morocco
- Mozambique
- Myanmar
- Namibia
- Nauru
- Nepal
- Netherlands
- New Caledonia
- New Zealand
- Nicaragua
- Niger
- Nigeria
- Niue
- Norfolk Island
- Norway
- Oman
- Pakistan
- Palestine
- Panama
- Papua New Guinea
- Paraguay
- Peru
- Philippines
- Pitcairn
- Poland
- Portugal
- Qatar
- Reunion
- Romania
- Russian Federation
- Rwanda
- Saint Barthélemy
- Saint Helena, Ascension and Tristan da Cunha
- Saint Kitts and Nevis
- Saint Lucia
- Saint Martin (French part)
- Saint Pierre and Miquelon
- Saint Vincent and the Grenadines
- Samoa
- San Marino
- Sao Tome and Principe
- Saudi Arabia
- Senegal
- Serbia
- Seychelles
- Sierra Leone
- Singapore
- Sint Maarten (Dutch part)
- Slovakia
- Slovenia
- Solomon Islands
- Somalia
- South Africa
- South Georgia and the South Sandwich Islands
- South Sudan
- Spain
- Sri Lanka
- Sudan
- Suriname
- Svalbard and Jan Mayen
- Swaziland
- Sweden
- Syrian Arab Republic
- Taiwan
- Tajikistan
- Tanzania, United Republic of
- Thailand
- Timor-Leste
- Togo
- Tokelau
- Tonga
- Trinidad and Tobago
- Tunisia
- Turkey
- Turkmenistan
- Turks and Caicos Islands
- Tuvalu
- Uganda
- Ukraine
- United Arab Emirates
- Uruguay
- Uzbekistan
- Vanuatu
- Venezuela, Bolivarian Republic of
- Vietnam
- Virgin Islands, British
- Wallis and Futuna
- Western Sahara
- Yemen
- Zambia
- Zimbabwe

From time to time, we’d like to send you marketing communications by email we feel are relevant for you and your interests:

Opt-out

Opt-in

[Reputation](/content/site-root.html) needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at any time. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, please review our [Privacy Notice](/content/legal-information/privacy-notice/index.html).

reCAPTCHA

Recaptcha requires verification.

protected by **reCAPTCHA**

Submit

reCAPTCHA

Select all images with **a fire hydrant** Click verify once there are none left.

|     |     |     |
| --- | --- | --- |
|  |  |  |
|  |  |  |
|  |  |  |

Please try again.

Please select all matching images.

Please also check the new images.

Please select around the object, or reload if there are none.

Verify

[Close Modal](/content/why-reputation/reputation-score#/index.html)

### Get a Demo

Please submit the form below to schedule a custom demo.

‍

Form

First Name\*

Last Name\*

Email\*

Phone\*

🇺🇸

Job Title\*

Company Name\*

Number of Locations\*

Country\*

From time to time, we’d like to send you marketing communications by email we feel are relevant for you and your interests:

Opt-out

Opt-in

reCAPTCHA

Recaptcha requires verification.

protected by **reCAPTCHA**

Submit

reCAPTCHA

Select all images with **a fire hydrant** Click verify once there are none left.

|     |     |     |
| --- | --- | --- |
|  |  |  |
|  |  |  |
|  |  |  |

Please try again.

Please select all matching images.

Please also check the new images.

Please select around the object, or reload if there are none.

Verify

[Close Modal](/content/why-reputation/reputation-score#/index.html)

reCAPTCHA

Recaptcha requires verification.

protected by **reCAPTCHA**

reCAPTCHA

Recaptcha requires verification.

protected by **reCAPTCHA**

reCAPTCHA

Select all squares with **motorcycles** If there are none, click skip

|     |     |     |     |
| --- | --- | --- | --- |
|  |  |  |  |
|  |  |  |  |
|  |  |  |  |
|  |  |  |  |

Please try again.

Please select all matching images.

Please also check the new images.

Please select around the object, or reload if there are none.

Skip

reCAPTCHA

Select all squares with **motorcycles** If there are none, click skip

|     |     |     |     |
| --- | --- | --- | --- |
|  |  |  |  |
|  |  |  |  |
|  |  |  |  |
|  |  |  |  |

Please try again.

Please select all matching images.

Please also check the new images.

Please select around the object, or reload if there are none.

Skip