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## AI Search Optimization

### 174 → 684

**Reputation Score KPI Improvement**

Beat reputation goals six months early

NKC Health centralized reviews, listings, and patient feedback to improve how people find, evaluate, and trust care locations — while giving teams clearer signals to resolve patient concerns faster.

[Read Case Study](/content/resources/customer-stories/how-nkc-health-smashed-their-reputation-goals-6-months-early/index.html)

### Provider Discovery

25M Impressions

**Turned Listings Into Patient Pathways**

Cleaner provider profiles helped patients find and choose care more easily

[Button](/content/resources/customer-stories/virtua/index.html)

### Trust Coverage

97% 4+ Stars

**Expanded Proof Across The Network**

Review requesting grew patient proof while keeping negative reviews flat

[Button](/content/resources/customer-stories/wilmington/index.html)

### Response Discipline

99% Resp. Rate

**Outperformed Healthcare Benchmarks**

Centralized feedback improved response, ratings, visibility, and review volume

[Button](/content/resources/customer-stories/circle-health-group/index.html)

## REPUTATION PERFORMANCE ENGINE

### Trusted By 5 Of The Top 10 U.S. Health Systems

Shaped by healthcare and refined by experience to power patient trust, service recovery, and compliance across every site of care.

### Turn Patient Signals Into Action

Unify surveys, reviews, and CAHPS benchmarks to improve sentiment and speed resolution.

### Make Care Locations Easier to Find

Boost care-location discoverability with pre-built healthcare modules for faster launch.

### Prove Performance With Compliant Control

Strengthen HIPAA-grade governance while proving rapid gains in reviews, RepScore, visibility.

## The Only AI-Native Platform Engineered for the Realities of Healthcare.

Master local search and patient feedback to build a reputation that wins patients every day.

### Listings + Pages

Optimized for healthcare-specific SEO (conditions, providers, services)

### RepScore

Tracks sentiment trends by facility, service line, and region

### Reputation® IQ

Turn feedback into action, instantly. Ask anything of your Review data.

### Journey Insights

Identify friction in appointment, care, or discharge phases

### Competitive Insights

See how your brand and locations compare—sentiment, volume, leaderboard, comment trends

**Coming Soon**

AI-powered SWOT analysis and Competitive Journey Intelligence

## One Platform. Every Touchpoint.   Designed for Patient Trust.

### Reputation® IQ

**Ask plain questions, get plain answers–turn patient feedback into clear, data-driven answers**

[Learn More](/content/platform/reputation-iq/index.html)

### Listings + Local SEO

Provider info, hours, services, and patient-facing content updated across 100+ directories

[Learn More](/content/platform/listing-local-seo/index.html)

### Reviews + Surveys

Post-visit, HIPAA-safe surveys with AI-based routing and custom response templates

[Learn More](/content/platform/reviews/index.html)

### Reputation Insights

System, region, and site-of-care performance with triggers for risk or anomalies

[Learn More](/content/platform/insights/index.html)

### Social Publishing + Response

Public health messaging, local engagement, and real-time response workflows

[Learn More](/content/platform/social/index.html)

## **CMOs, Digital & Brand Executives**

##### Connecting patient experience to brand perception.

Centralizes visibility and sentiment trends across the system.

> _“Reputation helps align our patient experience data with how our brand is perceived online.”_

## **Clinical Ops & Service Line Leaders**

**Reacting quickly to patient dissatisfaction.**

Routes issues to the right teams, enabling rapid recovery.

> _“Teams get right alerts faster while reducing dissatisfaction before it spreads.”_

## **Practice Managers & Frontline Staff**

**Managing patient feedback across busy clinics.** Surfaces patient comments and auto-suggests responses.

> _“We respond to feedback in real time — our relationships are stronger because of it.”_

## **Patient Experience & CX Analysts**

**Fragmented insight data.**

Unified command center for tracking and benchmarking sentiment across locations.

> _“We finally have one dashboard to track and act on sentiment across 300 sites.”_

## Your questions, answered

### How do you handle HIPAA compliance and patient data security?

Reputation uses encrypted data handling, audit trails, and role-based access to ensure HIPAA alignment. No PHI is ever exposed publicly.

### What impact does Reputation have on CAHPS performance?

RepScore acts as a leading indicator of CAHPS results, allowing teams to address service gaps early.

### Can we manage performance by region or service line?

Yes — Reputation supports complex healthcare hierarchies with multi-level permissions and rollups.

### Can survey feedback feed into public reviews?

Yes. Integrating surveys with review requests improves feedback quality and public trust.

### How does Reputation improve service recovery?

AI-detected negative sentiment triggers automated tickets and workflows, reducing time-to-resolution.

### Can we benchmark against other systems?

Yes. Competitive Insights compares sentiment, engagement, and volume across health networks.

### What kind of reporting is available?

Real-time dashboards, role-based scorecards, and weekly summaries that align with operational and CX metrics.

### How fast can we launch?

Most organizations go live within 30–45 days using pre-built healthcare templates and onboarding support.

### How do we prove ROI to internal leadership?

We deliver dashboards that show volume, response time, customer sentiment, and visibility trends — alongside real customer quotes and performance benchmarks.