Healthcare Reputation Management & Patient Experience | Reputation
AI Search Optimization
174 → 684
Reputation Score KPI Improvement
Beat reputation goals six months early
NKC Health centralized reviews, listings, and patient feedback to improve how people find, evaluate, and trust care locations — while giving teams clearer signals to resolve patient concerns faster.
Provider Discovery
25M Impressions
Turned Listings Into Patient Pathways
Cleaner provider profiles helped patients find and choose care more easily
Trust Coverage
97% 4+ Stars
Expanded Proof Across The Network
Review requesting grew patient proof while keeping negative reviews flat
Response Discipline
99% Resp. Rate
Outperformed Healthcare Benchmarks
Centralized feedback improved response, ratings, visibility, and review volume
REPUTATION PERFORMANCE ENGINE
Trusted By 5 Of The Top 10 U.S. Health Systems
Shaped by healthcare and refined by experience to power patient trust, service recovery, and compliance across every site of care.
Turn Patient Signals Into Action
Unify surveys, reviews, and CAHPS benchmarks to improve sentiment and speed resolution.
Make Care Locations Easier to Find
Boost care-location discoverability with pre-built healthcare modules for faster launch.
Prove Performance With Compliant Control
Strengthen HIPAA-grade governance while proving rapid gains in reviews, RepScore, visibility.
The Only AI-Native Platform Engineered for the Realities of Healthcare.
Master local search and patient feedback to build a reputation that wins patients every day.
Listings + Pages
Optimized for healthcare-specific SEO (conditions, providers, services)
RepScore
Tracks sentiment trends by facility, service line, and region
Reputation® IQ
Turn feedback into action, instantly. Ask anything of your Review data.
Journey Insights
Identify friction in appointment, care, or discharge phases
Competitive Insights
See how your brand and locations compare—sentiment, volume, leaderboard, comment trends
Coming Soon
AI-powered SWOT analysis and Competitive Journey Intelligence
One Platform. Every Touchpoint. Designed for Patient Trust.
Reputation® IQ
Ask plain questions, get plain answers–turn patient feedback into clear, data-driven answers
Listings + Local SEO
Provider info, hours, services, and patient-facing content updated across 100+ directories
Reviews + Surveys
Post-visit, HIPAA-safe surveys with AI-based routing and custom response templates
Reputation Insights
System, region, and site-of-care performance with triggers for risk or anomalies
Social Publishing + Response
Public health messaging, local engagement, and real-time response workflows
CMOs, Digital & Brand Executives
Connecting patient experience to brand perception.
Centralizes visibility and sentiment trends across the system.
“Reputation helps align our patient experience data with how our brand is perceived online.”
Clinical Ops & Service Line Leaders
Reacting quickly to patient dissatisfaction.
Routes issues to the right teams, enabling rapid recovery.
“Teams get right alerts faster while reducing dissatisfaction before it spreads.”
Practice Managers & Frontline Staff
Managing patient feedback across busy clinics. Surfaces patient comments and auto-suggests responses.
“We respond to feedback in real time — our relationships are stronger because of it.”
Patient Experience & CX Analysts
Fragmented insight data.
Unified command center for tracking and benchmarking sentiment across locations.
“We finally have one dashboard to track and act on sentiment across 300 sites.”
Your questions, answered
How do you handle HIPAA compliance and patient data security?
Reputation uses encrypted data handling, audit trails, and role-based access to ensure HIPAA alignment. No PHI is ever exposed publicly.
What impact does Reputation have on CAHPS performance?
RepScore acts as a leading indicator of CAHPS results, allowing teams to address service gaps early.
Can we manage performance by region or service line?
Yes — Reputation supports complex healthcare hierarchies with multi-level permissions and rollups.
Can survey feedback feed into public reviews?
Yes. Integrating surveys with review requests improves feedback quality and public trust.
How does Reputation improve service recovery?
AI-detected negative sentiment triggers automated tickets and workflows, reducing time-to-resolution.
Can we benchmark against other systems?
Yes. Competitive Insights compares sentiment, engagement, and volume across health networks.
What kind of reporting is available?
Real-time dashboards, role-based scorecards, and weekly summaries that align with operational and CX metrics.
How fast can we launch?
Most organizations go live within 30–45 days using pre-built healthcare templates and onboarding support.
How do we prove ROI to internal leadership?
We deliver dashboards that show volume, response time, customer sentiment, and visibility trends — alongside real customer quotes and performance benchmarks.